Robert Bell

FCA Complaints Reporting Changes 2027: New Vulnerable Customer Reporting Requirements

The latest FCA regulatory update contains several important developments for compliance professionals, including changes to the Motor Finance Compensation Scheme, increased scrutiny of financial promotion approvals, new Skilled Person statistics and enforcement action by the ICO. In this monthly compliance update we summarise the key regulatory developments and explain what they mean for FCA regulated firms.

FCA Publishes Good and Poor Practice on Consumer Duty Products & Services Outcome The FCA has published yet another Good and Poor Practice paper in relation to the Consumer Duty, this time focusing on the Products and Services Outcome. This demonstrates the FCA’s commitment to communication and engagement with the industry providing valuable insight into what supervisory teams expect to see when assessing firms' product governance arrangements. The findings are based on a review of 38 firms...