* We have special offers available if you want to purchase the training in bulk for larger teams, please Contact Us for further details.

What do the courses include? 

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We’ve included a mix of videos, text, quizzes and plenty of scenarios to assist a clear understanding of:

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1. The conduct rules themselves

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2. An overview of SM&CR

3. How the conduct rules practically apply to a range of organisations / roles

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4. Consequences for failing to follow the rules (such as the inclusion on future regulatory references or a finding that the individual is not fit and proper)

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Also included is a certificate of completion which is valid for 1 year. This satisfies the FCA's requirement that training records, such as a certificate or training log, be maintained.

Introduction 

Welcome and how to complete the training

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Chapter 1

Background to the FCA

Chapter 2

Introduction to the SM&CR

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Chapter 3

Introduction to the Conduct Rules

Conduct Rule 1

Conduct Rule 2

Conduct Rule 3

Conduct Rule 4

Conduct Rule 5

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Final Exam

Must obtain 80% to pass the course

Who are the courses for? 

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There are 2 different courses tailored specifically for:

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1. Senior managers who must receive training before December 2019. Annual refresher training is required.

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2. Certification and all other staff,  but excluding ancillary staff. Certification staff are required to receive training by December 2019; all other staff are required to receive training by December 2020.  Again, annual refresher training is required.

Recognised throughout the credit and debt collection industries, we have a wealth of knowledge in regulatory compliance. With reliable, professional and innovative compliance services and training alongside a focus on high quality, we are the compliance experts. 

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We are committed to driving compliance and best practice with a suite of services designed to make compliance simple and effective for our clients whilst representing excellent value for money.

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Our mission is simple: promote best practice and compliance in the financial industry.  Our aim is to make working with us as simple as possible by supplying our clients with all of the information, knowledge, materials and tools required to create a sustainably compliant business.  

Can I see a demo of the online courses? 

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YES! We have FREE demos of both courses which you can access using the following links:

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1. For team members under the Certification Regime as well as all other team members who need to abide by the Conduct Rules.

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2. For Senior Managers under the Certification Regime.