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FCA Compliance Resources 

FCA Guidance

Our FCA Guidance resources are specifically designed to support your firm on the journey to compliance with regulatory expectation and legislation. We offer:

  • Consumer Credit Sourcebook (CONC) - A Guide £99

  • Consumer Credit Sourcebook Training Materials £99

  • Dispute Resolution: Complaints (DISP) - A Guide £99

  • Senior Management, Arrangements, Systems and Controls (SYSC) - A Guide £75

  • The FCA's Expectations on Vulnerable Customers - A Guide £75

  • The FCA's Expectations on Vulnerable Customers Training Materials £99

 

 
 
 
Consumer Credit Sourcebook - A Guide

This 86-page guide sets out the key provisions of CONC in plain, easy to understand English, taking the complexity and confusion out of understanding the sourcebook, and potentially saving countless hours of work.

£99.00

Consumer Credit Sourcebook Training Materials

CONC is complex & lengthy, but firms must ensure that their customer-facing staff & management are fully trained on its provisions to ensure compliance with regulatory expectation. This comprehensive training package can be amended to suit the needs of the firm, and of the learners.

£99.00

 
Dispute Resolution: Complaints (DISP) - A Guide

This 47-page guide is intended as a summary guide for firms that need to abide by the obligations in DISP. It explains, in plain English, the main rules that firms need to abide by to ensure compliance.

£99.00

Senior Management, Arrangements, Systems and Controls (SYSC) - A Guide

This 34-page guide is intended as a high-level summary guide for firms that need to abide by the obligations in SYSC. It explains, in plain English, the main rules that firms need to abide by to ensure compliance. 

£75.00

The FCA's Expectations on Vulnerable Customers -

A Guide

This 30-page guide is a summary for all firms in their treatment of vulnerable & potentially vulnerable consumers. It explains, in plain English, the FCA's main rules & guidance that need to be abided by to ensure compliance.

£75.00

 

 

 

 

The FCA's Expectations on Vulnerable Customers Training Materials

This pack of slides & training materials forms a comprehensive basis for a robust training session aimed at ensuring customer-facing staff understand what vulnerability is, how it can be identified & how to deal fairly with vulnerable customers.

£99.00

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