Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)
Last week’s article covered some of the key provisions in CONC for consumer credit firms with a focus on helping customers who are vulnerable and those in financial difficulty, probably the most important topics. My aim is to expand upon the topic in this article through a focus on CONC 6 and 7 which cover post-contract obligations and the handling of arrears. CONC 6 – Post-contract obligations Firms are generally prohibited from signing a customer up to credit and then ignor