Compliance Insights Articles

In our last few articles, we’ve looked at how to use conversation techniques to help staff broach the subject of support with potentially vulnerable customer...

The FCA’s focus on vulnerable customers is continuing apace in 2020, with the regulator announcing on 6 February that it will launch a second consultation on...

A collective “sigh” emanates from the room. Not an unusual response to additional compliance training. Traditionally seen as the “heavy” or “boring” topic to...

As we get stuck into 2020, let's take a look at what’s coming up from the FCA. Dear CEO Letter – Non-Financial Misconduct The Senior Managers and Certificati...

The past two years have brought a whirlwind of new regulatory requirements, guidance and legislation that financial services firms have had to keep up with. ...

High on the FCA’s cross-sector priorities for 2019/20 is ‘operational resilience’. The Regulator has recently turned its attention to technological changes a...

With the FCA’s Vulnerability Consultation, in addition to recent media focus on mental health, it’s clear that firms are taking this as an opportunity to rev...

How difficult is it to spot vulnerability in a customer? Very, if we look to a recent poll conducted by More2Life, which suggested that around 87% of adviser...

As part of the FCA Business Plan 18/19 the FCA are currently reviewing arrangements that firms have in place when outsourcing. They recently launched a discu...

The FCA’S 2019/20 business plan sets out upcoming regulatory changes over the next 10 months, as well as giving an indication of what is likely to be upcomin...

Clearly, vulnerability is becoming a central issue in society, as can be seen by the increase in the usage of the word over time. The days of keeping illness...

At a high level PSD2 aims to: contribute to a more integrated and efficient European payments market improve the level playing field for payment service prov...

Following the Competition and Markets Authority’s response to the super-complaint submitted by Citizens Advice, the Financial Conduct Authority have publishe...

Having already taken action in the payday market, followed by the rent to own and motor finance sectors the FCA’s next target is bank overdraft charges. The ...

Last week’s article covered some of the key provisions in CONC for consumer credit firms with a focus on helping customers who are vulnerable and those in fi...

To celebrate the launch of our CONC Guide, an easy to understand overview of CONC, I thought it would be useful to produce an overview of the key provisions ...

Last month, the Financial Conduct Authority published its 2019/20 business plan, setting out the regulator’s priorities for meeting its objectives: to protec...

The Financial Conduct Authority have revealed that almost 700 firms have benefitted from support provided by their innovation programme, Project Innovate, si...

As always, we aim to keep you right up to date with all matters to do with financial services compliance, as such we have produced a “regulation round-up” su...

In this article, we’ll take a look ahead at the upcoming regulatory changes over the next nine months of 2019. In the last two years, firms have dealt with s...