Financial Ombudsman Service – Levy increases and free case decreases
With the new financial year fast approaching, firms should be factoring in the potential real-terms increases resulting from the proposed...
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Robert Bell
- Dec 1, 2021
The FCA's Expectations for Remuneration in the Consumer Credit Sector
With less than a month to go to Christmas and New Year, many employers will be looking to reward staff that have worked hard in very...
Robert Bell
- Oct 13, 2021
Regulatory Round Up - October 2021
Here is our regulation round up for October 2021 covering all the major compliance and regulatory updates you should be aware of for...
Robert Bell
- Jun 23, 2021
Financial Ombudsman's Annual Complaints Data 2020/2021
This week we’ll take a look at the Financial Ombudsman’s Annual Complaints data for 2020/2021, published at the end of May 2021. The...
Robert Bell
- Apr 28, 2021
Financial Services Regulation Round-Up: April 2021
As always, we aim to keep you right up to date with all matters to do with financial services regulation and compliance, as such we have...
Robert Bell
- Feb 17, 2021
Outcomes Based Regulation
The Woolard Review, chaired by Christopher Woolard and conducted over a number of months from September 2020 to early 2021 reviewed...
Robert Bell
- Feb 10, 2021
Woolard Review: An Urgent Need to Change the Unsecured Credit Market
Published on 2 February 2021, the Woolard Review has highlighted ‘an urgent need’ to regulate all buy now pay later (BNPL) products. The...
Robert Bell
- Feb 3, 2021
Early Arrears Treatment
Recent actions taken by the FCA highlight that their focus on the fair treatment of customers, particularly those in financial...
Robert Bell
- Jan 27, 2021
The FCA Breathing Space Regulation
The Financial Conduct Authority’s consultation on The Debt Respite Scheme (Breathing Space Moratorium and Mental Health Crisis...
Robert Bell
- Jan 5, 2021
FCA Takes Action Over Firms Failing to Treat Customers in Financial Difficulty Fairly
Just before Christmas, we focussed on the importance of the fair treatment of customers in financial difficulty. On 15th December the FCA...
Robert Bell
- Dec 16, 2020
How and Why Your Firm Needs to be Recognising Financial Difficulties
Financial difficulties can affect anyone at any point in their lives. Fincap.org suggest that almost nine million people in the UK are in...
Robert Bell
- Dec 3, 2020
Coronavirus: Highlighting the Treatment of Vulnerable Customers
The FCA’s work on vulnerable customers has been ongoing for a number of years, with Occasional Paper no. 8 on Consumer Vulnerability...
Robert Bell
- Nov 25, 2020
The FCA’s Remuneration Rules for the Consumer Credit Sector
With the end of 2020 fast approaching, the bonus season is upon us once again. After a difficult year, it is understandable to want to...
Robert Bell
- Nov 18, 2020
Regulatory Compliance Round Up - November 2020
This week, we’ll take a look at some of the latest regulatory compliance updates from across the financial services industry. RELATED...
Robert Bell
- Oct 28, 2020
Why Your Firm Needs Financial Difficulties Refresher Training in the Current Climate
A speech delivered this month by Nisha Arora, the FCA’s Director of Consumer and Retail Policy stressed the importance of firms ensuring...
Robert Bell
- Oct 6, 2020
Support for Consumer Credit Customers
The FCA has confirmed its updated guidance on support measures for overdraft and consumer credit users who are affected by COVID-19. The...
Robert Bell
- Sep 2, 2020
Key Areas of FCA Concern
In 2020, the FCA had planned to shape its work around the areas of greatest potential harm, which were identified in February 2020 in the...
Robert Bell
- Jul 15, 2020
FCA Updates Coronavirus Guidance For Consumer Credit and SMCR
The UK’s Financial Conduct Authority acted swiftly to provide additional guidance on appropriate support for customers during the first...
Robert Bell
- Jul 2, 2020
A Second Wave of Financial Difficulties
"Open for business," cries the country as we begin to emerge from our 12 week hiatus. A twelve week period which has cost billions to the...
Robert Bell
- May 5, 2020
FCA: Coronavirus Guidance Updates
The uncertainty surrounding the coronavirus pandemic continues to reshape the financial services sector, with the Financial Conduct...
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