Compliance Insights Articles

Your horizon scanning has never been as important as it is right now, a time when we have significant and numerous regulatory changes afoot. There is no time like the present to review the recent changes and to look ahead at what is coming up over the next seven months. A simple and easy way to stay up to date with the upcoming key changes is to sign up to our compliance insights e-alerts. We email our loyal subscribers every month with key updates (unless there is more urge

The Pre-Action Protocol for debt claims came into force on 1 October 2017 meaning it shouldn’t be too long until the first claims are heard under the new protocol. But what has changed? Previously, those seeking to make a debt claim followed the general principles set out in the Practice Direction Pre-Action Conduct and Protocols. The aim of the new protocol is to encourage early communication between the parties and, if possible, resolution and settlement outside of the cou

The days when refresher training involved sitting an unenthusiastic team member in front of e-learning for a few hours are fading. I’ve even seen some lenders mark firms down in their audits if the supplier trains in this way. We’ve known for awhile that the e-learning experience tends not to actually refresh any knowledge but is used as a ‘tick box’ exercise so our team spend as little time as possible away from their jobs. The larger firms, however, recognise this is not th

As you may well be aware, the Ministry of Justice released the final version of the new pre-action protocol (PAP) for debt claims on 21 March 2017 and this will come into force on 1 October 2017. Currently, there is no specific protocol for debt claims and those seeking to make a debt claim must follow the general principles set out in the Practice Direction Pre-Action Conduct and Protocols. The need for a debt pre-action protocol was first raised as long ago as January 2010