Compliance Insights Articles

Dec 11, 2019

FCA's Priority of Operational Resilience - What Does That Mean For Your Firm?

High on the FCA’s cross-sector priorities for 2019/20 is ‘operational resilience’. The Regulator has recently turned its attention to...

GDPR Considerations For Handling Vulnerable Customer Personal Data

Robert Bell

Oct 17, 2019

GDPR Considerations For Handling Vulnerable Customer Personal Data

With the FCA’s Vulnerability Consultation, in addition to recent media focus on mental health, it’s clear that firms are taking this as...

How can firms fill the gap between the FCA’s expectations on vulnerable customers and reality?

Victoria Bell

Oct 9, 2019

How can firms fill the gap between the FCA’s expectations on vulnerable customers and reality?

How difficult is it to spot vulnerability in a customer? Very, if we look to a recent poll conducted by More2Life, which suggested that...

The FCA Are Reviewing Outsourcing as Part of Its Business Plan 18/19

Robert Bell

Sep 30, 2019

The FCA Are Reviewing Outsourcing as Part of Its Business Plan 18/19

As part of the FCA Business Plan 18/19 the FCA are currently reviewing arrangements that firms have in place when outsourcing. They...

What's on the FCA's Regulatory Horizon for 2019 - 2020?

Robert Bell

Aug 27, 2019

What's on the FCA's Regulatory Horizon for 2019 - 2020?

The FCA’S 2019/20 business plan sets out upcoming regulatory changes over the next 10 months, as well as giving an indication of what is...

The Importance of Being Ahead of the Curve - Vulnerability

Robert Bell

Aug 21, 2019

The Importance of Being Ahead of the Curve - Vulnerability

Clearly, vulnerability is becoming a central issue in society, as can be seen by the increase in the usage of the word over time. The...

Payment Services Directive 2 – What it means for Debt Collection Firms

Robert Bell

Jul 16, 2019

Payment Services Directive 2 – What it means for Debt Collection Firms

At a high level PSD2 aims to: contribute to a more integrated and efficient European payments market improve the level playing field for...

Fair Treatment of Existing Customers According to the CMA's Findings

Robert Bell

Jul 2, 2019

Fair Treatment of Existing Customers According to the CMA's Findings

Following the Competition and Markets Authority’s response to the super-complaint submitted by Citizens Advice, the Financial Conduct...

Robert Bell

Jun 17, 2019

The FCA Tackles Overdraft Charges

Having already taken action in the payday market, followed by the rent to own and motor finance sectors the FCA’s next target is bank...

Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)

Robert Bell

Jun 10, 2019

Key Provisions for Debt Collection Firms in the Consumer Credit Sourcebook (CONC)

Last week’s article covered some of the key provisions in CONC for consumer credit firms with a focus on helping customers who are...

Key Provisions for Consumer Credit Firms in the Consumer Credit Sourcebook (CONC)

Robert Bell

Jun 4, 2019

Key Provisions for Consumer Credit Firms in the Consumer Credit Sourcebook (CONC)

To celebrate the launch of our CONC Guide, an easy to understand overview of CONC, I thought it would be useful to produce an overview of...

4 Main Drivers of a Healthy Culture in Financial Services Firms

Robert Bell

May 29, 2019

4 Main Drivers of a Healthy Culture in Financial Services Firms

Last month, the Financial Conduct Authority published its 2019/20 business plan, setting out the regulator’s priorities for meeting its...

The FCA Reveals Project Innovate has Benefitted Almost 700 Firms

Victoria Bell

May 22, 2019

The FCA Reveals Project Innovate has Benefitted Almost 700 Firms

The Financial Conduct Authority have revealed that almost 700 firms have benefitted from support provided by their innovation programme,...

Financial Services Regulation Round-Up - March 2019

Robert Bell

Apr 9, 2019

Financial Services Regulation Round-Up - March 2019

As always, we aim to keep you right up to date with all matters to do with financial services compliance, as such we have produced a...

Robert Bell

Apr 2, 2019

Regulatory Horizon for 2019

In this article, we’ll take a look ahead at the upcoming regulatory changes over the next nine months of 2019. In the last two years,...

Dispute Resolution: Complaints in the FCA Handbook (DISP)

Victoria Bell

Mar 13, 2019

Dispute Resolution: Complaints in the FCA Handbook (DISP)

Following on from last week’s look at CONC, this week we’re going to examine DISP, the section of the FCA Handbook that sets out how...

Often Overlooked Key Areas of the Consumer Credit Sourcebook (CONC)

Robert Bell

Mar 7, 2019

Often Overlooked Key Areas of the Consumer Credit Sourcebook (CONC)

Although many of us feel confident we know the FCA’s Consumer Credit Sourcebook (CONC) inside and out, even I, as somebody who covers it...

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