Compliance Insights Articles

Following on from last week’s look at CONC, this week we’re going to examine DISP, the section of the FCA Handbook that sets out how firms should handle and resolve complaints about regulated activity. DISP is divided into three main chapters: Treating Complainants Fairly Jurisdiction of the Financial Ombudsman Service Complaint handling procedures of the Financial Ombudsman Service There are also further sections that are only applicable to some firms: the Standard Terms – w

The regulation of Claims Management Companies (CMCs) within England, Scotland and Wales is due to change in 2019, with the Financial Conduct Authority taking over regulation from the Claims Management Regulator on 1 April 2019. The Financial Guidance and Claims Act, which became law in May 2018, amends the Financial Services and Markets Act and transfers regulation from the Claims Management Regulator (which was part of the Ministry of Justice) to the FCA, and the complaints

Your horizon scanning has never been as important as it is right now, a time when we have significant and numerous regulatory changes afoot. There is no time like the present to review the recent changes and to look ahead at what is coming up over the next seven months. A simple and easy way to stay up to date with the upcoming key changes is to sign up to our compliance insights e-alerts. We email our loyal subscribers every month with key updates (unless there is more urge

To download this briefing in it's entirety, please click here. Regulatory Sanctions ICO fines Satsuma Loans for spam texts Credit company Provident, responsible for sending nearly one million nuisance texts in six months has been fined £80,000 by the Information Commissioner’s Office (ICO). Satsuma employed third party affiliate companies to send 999,057 unsolicited text messages on its behalf to promote personal loans for its brand, Satsuma Loans. This was against the law as