Support for Consumer Credit Customers
The FCA has confirmed its updated guidance on support measures for overdraft and consumer credit users who are affected by COVID-19. The...
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Robert Bell
- Sep 30, 2020
FCA Deadline for Conduct Rules Training
An update earlier this month confirmed that the UK Treasury has made a statutory instrument to delay the deadline for solo-regulated...
Robert Bell
- Sep 8, 2020
Transforming Culture: Key Area of FCA Concern for 20/21
This week, we’ll continue to take a look at what lies ahead for firms regulated by the FCA. Whilst Covid-19 has limited the regulator’s...
Robert Bell
- Sep 2, 2020
Key Areas of FCA Concern
In 2020, the FCA had planned to shape its work around the areas of greatest potential harm, which were identified in February 2020 in the...
Robert Bell
- Jul 28, 2020
Extension of Temporary Measures for Insurance Firms: Treating Customers Fairly
The Financial Conduct Authority announced on Friday its proposal to extend a series of temporary measures to help insurance customers –...
Robert Bell
- Jul 22, 2020
The FCA's Expectations for Fair Treatment of Vulnerable Customers
With this week marking four months since the beginning of the lockdown in March 2020 and some early signs of recovery currently on the...
Robert Bell
- Jul 15, 2020
FCA Updates Coronavirus Guidance For Consumer Credit and SMCR
The UK’s Financial Conduct Authority acted swiftly to provide additional guidance on appropriate support for customers during the first...
Robert Bell
- Jul 2, 2020
A Second Wave of Financial Difficulties
"Open for business," cries the country as we begin to emerge from our 12 week hiatus. A twelve week period which has cost billions to the...
Robert Bell
- Jun 16, 2020
A Hub of Compliance Training Courses
RB Compliance proudly announces our partnership with LemonadeLXP, the all-in-one learning experience platform for financial institutions....
Robert Bell
- Jun 9, 2020
How to Make Compliance Training Engaging For Distance Learners
The COVID-19 crisis has forced companies to let their people work from home. This imposed experiment has shown that companies with...
Robert Bell
- May 27, 2020
Financial Services Fighting the Effects of Coronavirus
The industry is taking the fight to Coronavirus, at the front of the charge is the Bank of England, closely followed by the FCA. Of...
Robert Bell
- May 12, 2020
Updates to FCA Creditworthiness Assessment Due to Coronavirus
On 4 May, the FCA updated its 27th April published statement on the UK Coronavirus Business Interruption Loan Scheme (CBILS) and the new...
Robert Bell
- May 5, 2020
FCA: Coronavirus Guidance Updates
The uncertainty surrounding the coronavirus pandemic continues to reshape the financial services sector, with the Financial Conduct...
Robert Bell
- Apr 13, 2020
FCA Business Plan 2020/2021: What's on the Regulatory Horizon
Perhaps the most important regulatory document is the business plan which the FCA releases each year. It sets out their objectives and...
Robert Bell
- Mar 31, 2020
FCA Guidance on Coronavirus for Affected Firms
The effects of the spread of coronavirus are being felt across the board in the UK, and the Financial Services sector is facing a raft of...
Robert Bell
- Mar 18, 2020
CARE and BRUCE Protocols
In our last few articles, we’ve looked at how to use conversation techniques to help staff broach the subject of support with potentially...
Robert Bell
- Mar 4, 2020
Conversation techniques for supporting vulnerable customers
The FCA’s focus on vulnerable customers is continuing apace in 2020, with the regulator announcing on 6 February that it will launch a...
Robert Bell
- Feb 26, 2020
How to Educate Your Team on Changes to FCA Regulation
A collective “sigh” emanates from the room. Not an unusual response to additional compliance training. Traditionally seen as the “heavy”...
Robert Bell
- Jan 20, 2020
What’s coming up in 2020 from the FCA?
As we get stuck into 2020, let's take a look at what’s coming up from the FCA. Dear CEO Letter – Non-Financial Misconduct The Senior...
Robert Bell
- Jan 8, 2020
What does the FCA's Systems and Controls Sourcebook (SYSC) mean for firms and Senior Managers?
The past two years have brought a whirlwind of new regulatory requirements, guidance and legislation that financial services firms have...
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